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Main office number: 407-956-6785
Store Number: 407-226-0336
Customer Service Number: 866-373-4226
service@nine24sports.com
This area is designed to assist you with any questions or problems you may have.
We value your business and take pride in our fast, friendly customer service.
- For the fastest results, please visit our Frequently Asked Questions section to see if your question or issue has been addressed.
- For questions about your order, call toll free: 1-866-373-4226.
- After reviewing our Frequently Asked Questions, if you need assistance please let us help you.
- Please email us with your questions at: service@nine24sports.com.
- Our Customer Service Representatives are available 9 a.m. to 6 p.m. EST Monday through Friday, except for holidays.
- In Store Pick Ups are to be made at our retail location. See below:
Nine 24 Retail Store
Our store and corporate offices are located at:
4192 Conroy Rd. Suite 111
Orlando, FL 32811.
(Just outside the Millenia Mall)
Click here for directions
Store Hours:
Mon-Tues 10-8pm
Wed-Sat – 10-9:30pm
Sun – 12-5 |
| Return/Exchange Policy |
- Clothing items that have been worn, washed, or purchased more than 30 days prior may not be exchanged.
- Nine 24 Sports will issue prepaid shipping labels for defective or misshipped apparel and merchandise only.
- Return postage is the responsibility of the purchaser.
- All returns are for credit only.
- No refund checks will be issued.
- For an exchange you must print out the exchange form found below.
- One form per item being exchanged.
- Multiple forms are permitted.
- Items may only be exchanged for another item of the same value.
- Exchanges/Returns must be shipped in good condition, protected and packaged neatly in box.
- Original order receipt must be included in packages for exchange.
- Nine 24 Sports does not accept cancellations on orders placed.
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Exchange Form - PDF
Exchange Form - Word Document |
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